Information We Collect
During your stay and interactions with us, we may collect various types of information. This includes reservation and stay preferences, such as room type and special requests. We also gather account information, which may include your contact details and preferences, as well as device information when you access our services through your smartphone or computer. Additionally, we track on-site service interactions, such as dining or spa bookings, and gameplay interactions at our casino to better understand your preferences and enhance your experience.
How We Use Your Information
Your information is used primarily to deliver exceptional hospitality services tailored to your needs. By understanding your preferences, we can personalize your experience, from room settings to dining options. We also use this information to ensure safety and fair play within our casino, maintaining a secure environment for all guests. Furthermore, your data helps us improve our services and support guest relations, allowing us to respond effectively to your inquiries and feedback.
Cookies and Tracking Technologies
To enhance your experience on our website and services, we utilize cookies and similar tracking technologies. Cookies are small data files stored on your device that help us recognize you and remember your preferences during your visits. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our site and limit certain functionalities.
Data Protection
We take data protection seriously and implement various security measures to safeguard your personal information. Our systems are designed to protect against unauthorized access, disclosure, alteration, or destruction of your data. We regularly review our security practices to ensure that your information remains secure and is handled with the utmost care.
Third-Party Service Providers
In order to provide you with the best possible experience, we may engage limited third-party service providers, such as analytics and security services. These providers assist us in analyzing data and ensuring the safety of our operations. We ensure that any third-party partners we work with adhere to strict data protection standards and only use your information for the purposes outlined in this privacy disclosure.
Your Rights
You have rights regarding your personal information, including the right to access, correct, or delete your data. If you wish to review the information we hold about you or request corrections, please contact us. Additionally, you can request the deletion of your account or personal data by emailing us at [email protected]. We are committed to responding to your requests in a timely manner and ensuring your rights are respected.
Updates to This Privacy Disclosure
We may update this privacy disclosure from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Any updates will be posted on our website, and your continued use of our services after any changes signifies your acceptance of the updated policy.